FAQ
What payment methods do you accept?
We accept the following payment methods:
- Credit & Debit Cards: Visa, Mastercard, American Express, Maestro
- Mobile & Digital Payments: Apple Pay, Google Pay, Shop
Do you ship internationally?
At this time, we ship exclusively within the United States.
How much does shipping cost?
We offer free shipping on all orders within the United States.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking number to check the status and estimated delivery of your order.
How can I return an item?
To start a return, please contact our customer service team at service@canyonmercer.com.
Our team will provide you with a return authorization number and instructions for completing your return.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or the wrong item was received.
What is your return policy?
We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, items must generally be in their original condition, unworn, and with any original tags attached.
The customer is responsible for return shipping costs unless the item is damaged, defective, or was delivered incorrectly. In these cases, Canyon Mercer will cover the return shipping costs.
When will I receive my refund?
Once your returned item has been received and inspected, we will process your refund.
Please allow up to 7 business days for your refund to be processed. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
What if I received a damaged or incorrect item?
We're sorry if something isn't right with your order.
Please contact us at service@canyonmercer.com as soon as possible and include your order number and photos of the item you received. Our customer service team will review the issue and help you with the next steps.
How can I contact Canyon Mercer?
If you have any questions about your order, shipping, returns, or our products, please contact us at:
Email: service@canyonmercer.com
Our customer service team is available Monday through Friday, 9:00 AM – 6:00 PM GMT.
We aim to respond to all customer inquiries within 24 hours during our business hours.