Cancellation policy

At Canyon Mercer, we want checkout to be simple, secure, and hassle-free. Here's everything you need to know about how we process payments.

Payment Methods

We accept the following payment methods:

Cards

Visa Mastercard American Express Digital Wallets

Apple Pay Google Pay Shop Pay All transactions are processed in US Dollars (USD).

Payment Processing

Payment must be completed at the time of purchase. Orders will not be processed or shipped until full payment has been received and verified.

If a payment is declined or fails, your order will not be confirmed and you will be notified by email. You can retry your payment or contact our support team for assistance.

Prices and Currency

All prices on canyonmercer.com are shown in US Dollars (USD). Prices are subject to change without prior notice.

Any applicable taxes and shipping costs are included and displayed before you complete your purchase at checkout. The total amount shown at checkout is the final amount you will be charged.

Secure Payments

Canyon Mercer uses industry-standard SSL encryption and trusted payment gateways to keep your transactions secure. We do not store your card or payment details on our servers. All payment information is processed through PCI-compliant payment processors and transmitted securely.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email with your order details and a receipt. Please keep this for your records.

If you don't receive a confirmation email within 24 hours, please check your spam folder or contact us at service@canyonmercer.com.

Refunds

Refunds are processed in accordance with our Returns & Refunds Policy. Approved refunds will be issued to your original payment method within 7 business days of us receiving and inspecting your return.

Chargebacks

If you have any concerns about a charge, please contact us at service@canyonmercer.com before filing a dispute with your bank. Our team will investigate the matter and work to resolve the issue promptly.

Please note that chargebacks filed without first contacting us may result in a temporary hold on the order while the matter is reviewed.

Fraud Prevention

Canyon Mercer reserves the right to cancel or hold orders suspected of being fraudulent or unauthorized. For high-value transactions or orders with unusual patterns, we may request additional verification, such as confirmation of the billing or shipping address. Orders flagged for review will not be processed until the review is complete.

Failed or Declined Payments

If your payment is declined, please try the following:

Check that your billing details were entered correctly Confirm that your card has sufficient available balance Check with your bank or card issuer for any restrictions Try an alternative payment method Contact our support team at service@canyonmercer.com if the issue persists Payment Disputes

If you have a question or concern about a charge on your account, please contact us at service@canyonmercer.com. Include your order number and a brief description of the issue, and our team will investigate and respond within 2–3 business days.